My name is Peter Garety - CEO & founder of DashNex - the company behind DashNex Pages platform.
With this short article I want to accomplish two things:
- I want to show you how you can get help from us
- I want to assure you that we are a team of real people who deeply care about YOUR experience with DashNex Pages and that we will strive to do whatever we can to help you.
With that being said, here is how to get help from us and also find answers to your questions.
USE SEARCH OPTION FIRST
For the sake of speed and simplicity, the first thing that I always recommend is to use our documentation system with the search box at the top:
Just type in your question, and it will instantly return the most relevant answer for you.
We regularly update our documentation so you can find answers quickly and use DashNex Pages on your own pace.
If you can't find a quick answer there, please do not hesitate to reach out one of the ways below:
USE THE MESSENGER
The fastest way to reach out to us is by simply using the MESSENGER icon at the bottom of every page here as well as inside of the IES platform.
It looks like this:
Just look for it at the bottom right corner and click on it to send the message.
Your message will go directly to our help system, and we will get back to you ASAP.
Our usual response time (depending on the timezone you are in) is a few hours, especially during the weekdays.
On the weekends it’s a bit slower, but we still try to respond ASAP.
SEND US AN EMAIL
The other way how to get support is by simply sending an email to support (at) dashnexpages.com.
Whether you have a billing or technical question, just use one of the two methods above, and we will get back ASAP.
WE CARE ABOUT YOU
Here at DashNex Pages, we deeply care about YOU, and our goal is to provide the best customer experience possible.
Therefore, we also organize Facebook group where we help our members on a daily basis.
Also, if you have some suggestions how we can improve and provide even better service, please do not hesitate to reach out and let us know.
Any constructive feedback is welcome!
Thank you for using DashNex Pages!
CEO & Founder of DashNex